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SHISAKO wants you to feel confident in your purchase so we offer a very fair return and exchange program as we start out.
If you would like to initiate a return or exchange on products that are still in original condition and not used please let us know within 15 days of delivery.
Regular priced products are offered a free of charge return or exchange.
Discounted products are offered a return or exchange but will have to pay for the return ship. There is no restocking fee.
For all returns and exchanges outside of Canada, you are responsible for any import or export fees. These fees and taxes are non-refundable.
To request a return or exchange please email hi@shisako.com with pictures showing original condition, receipt, and reason within 15 days of delivery.
It's important to have the right measurement based on where you would like to wear the belt bag.
To measure your natural waist:
To measure your low waist:
Once you have both measurements then see lengths available of belts on product page.
If you have questions with the fit please email us or book a virtual stye & fit session.